Contact Us
Communication is central to our service model—whether you need routine cleaning, a one-time deep clean, or phased construction cleanup, our team is ready to help.
Customer service and escalation
If you have concerns about service quality, contact your assigned account manager first. If the issue persists, escalate to the operations manager or the corporate office. We prioritize swift resolution and continuous improvement through documented corrective actions.
Emergency and rapid response services
For urgent cleaning needs—biohazard incidents, large spills, or last-minute event cleanups—we provide emergency response. Call (845) 518-6249 and select the on-call or emergency option for fastest service.
Contact options and office hours
Primary Point for Consultations
Phone: (845) 518-6249— Primary point for scheduling, emergency requests, and new client consultations.
Mailing Address
Mailing Address: Superior Building Maintenance, 1538 New York Highway 52, Fishkill, NY 1252
Email Correspondence
Email inquiries: Use the contact form on our website or email our office for quote requests and documentation (please include site address and scope in your message).
Operational Schedule
Office hours: Monday–Friday, 8:00 AM – 5:00 PM (calls during off-hours route to our on-call service for urgent matters)
Information to prepare for your site visit
Approximate square footage and number of floors
Facility type (office, retail, medical, industrial)
Special surface materials (hardwood, natural stone, delicate facades
Current cleaning schedule and any known issues
Current cleaning schedule and any known issues
What to expect when you contact us
Initial outreach
Provide contact information, site address, and a brief summary of your needs.
Proposal delivery
After assessment, we submit a detailed proposal outlining tasks, frequencies, materials, and pricing.
Scheduling an assessment
We’ll arrange an on-site visit to scope the space and discuss scheduling, surface types, special requirements, and priorities.
Onboarding
Once agreed, we schedule training and start-up activities, introduce supervisory contacts, and begin services per the agreed schedule.
Frequently asked questions
How quickly can you provide a proposal?
Following an on-site assessment, we typically deliver a written proposal within 3–5 business days depending on the project complexity.
Do you offer free site visits?
Yes. We provide complimentary on-site assessments to accurately scope services and provide written proposals.
How are contracts structured?
Contracts vary by scope—monthly or annual agreements are common. We outline tasks, frequencies, pricing, and performance standards in every contract.
What are your payment terms?
Payment terms are specified in the proposal. We accept invoices on a monthly or milestone basis, with electronic payment options available.
